Acceleration (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, services, and communications, including digital phone, internet, hosting, and custom software services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address, and company name when you submit inquiries, sign up for services, or interact with our support team.
- Payment Information: Billing details required to provide our services.
- Service Usage Data: Information about your use of our digital phone, internet, and hosting services.
- Communications: Any messages or feedback you provide to us through email, forms, or phone calls.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our services, including digital phone, internet, hosting, website design, and custom software solutions.
- Respond to inquiries and provide customer support.
- Send transactional communications, service updates, and important notices regarding your account or services.
- Comply with legal obligations and enforce our terms of service.
3. SMS Messaging and 10DLC Compliance
If you opt-in to receive SMS messages from us:
- We will only send messages related to your feedback after service completion, response inquiries and service updates.
- By voluntarily providing your phone number and explicitly opting in to text messaging, you consent to receive SMS messages from Acceleration in accordance with applicable laws.
- You may opt-out at any time by replying “STOP” to any message or contacting us directly.
4. Sharing Your Information
We do not sell your personal information. We may share information with trusted third-party service providers to:
- Facilitate service delivery (e.g., hosting, software management, technical support).
- Comply with legal requirements or respond to lawful requests.
- Protect our rights, property, and safety, and that of our customers.
5. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
6. Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Request that we delete your personal information (subject to legal and contractual obligations).
- Opt-out of communications.
To exercise your rights, contact us at:
Acceleration
Centre Pointe Complex
2837 NW 41st St. Unit 320
Gainesville, FL 32606
Phone: (800) 655-6505
Email: info@acceleration.net
7. Disclaimer
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Revised updates will be posted on this page. Your continued use of our services constitutes acceptance of the updated policy.