Trouble Receiving Email

If your email client seems to be having trouble receiving email, please check out the solutions below to errors that may pertain to your issue.

Verify your Settings

To verify your settings, please visit our Configuration page.

Commom error: Server responds “+OK (random number) octets”

You receive the following error when checking your e-mail:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘’, Server: ‘’, Protocol: POP3, Server Response: ‘+OK 0 octets’, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

The reason this error occurs is due to an improperly formatted e-mail in your Inbox on the server that some e-mail clients such as Outlook and Outlook Express do not handle correctly. Also, messages that do not contain a message body can confuse these e-mail clients as well, resulting in the same error. To resolve this error, please login to WebMail ( and sort the messages by the “Subject” column, as these messages generally lack a subject line. If you click on messages without a subject (labeled as ““) you will be able to discern whether or not the message is legitimate or not. Delete the messages that are not required. You can also create a temporary folder within WebMail and move any suspected messages out of the Inbox, as only the Inbox folder is checked with the POP3 protocol. If these steps do not help resolve the problem, please contact support.

Missing emails

If you are missing an email or several emails, please check the following before contacting our tech support team.

The most common reason for missing email are blacklisted emails/IP addresses. To check if the sender has been blacklisted, please do the following steps:

  • Log into our webmail
  • Click the drop down arrow next to Settings or click Settings.
  • Click the Server Rules link.
  • Check for the sender’s email address on this page.
  • Once found, click the line next to the email address under in the Function column.
  • Change the Action from Reject to Accept in the drop down menu.
  • Click Modify

Another common reason for missing emails is that the anti-spam filter Challenge Response is enabled on your account, and the email in question has been challenged and awaiting approval. To check if Challenge Response if enabled on your account, please follow the steps below.

  • Log into our webmail
  • Click the drop down arrow next to Settings or click Settings.
  • Click the Anti Spam link.
  • Check if check box next to Challenge Response is checked.
  • If so, you will see a Challenge Response link in the left menu.
  • Click the Challenge Response link and you will see a list of pending messages.
  • Search for the missing messages.
  • Once found, click on the message and change Authorize pending to Accept in the drop down menu.
  • Then click OK

If the above solutions did not solve your issue, please contact our support team.